招聘 Customer Service Coordinator (Cantonese)- 客户服务协调员(粤语)
Hi 各位兄弟姐妹们好 ^0^我朋友的朋友公司招聘粤语客服协调员,具体介绍如下,大家有兴趣请赶紧报名啦
Customer Service Coordinator (Cantonese)-客户服务协调员(粤语)
REPORT TO:
Customer Solution Center Supervisor
LOCATION:
Gerber Scientific (Shanghai) Co. Ltd. (上 海 漕 河 涇 開 发 區)
RESPONSIBILITIES:
§ Answer incoming telephone hotline and log the service requirements from the customers in SAP system
§ Dispatch service enquiries to appropriate parties
§ Provide phone technical support and parts sales support
§ Keep track field service engineers, equipment installation, service & preventive maintenance schedule
§ Rectify complaint situation during telephone hotlines handling
§ Monitor and report to management on critical customer situations
§ 接听客户来电,将客户的要求输入SAP系统。
§ 将服务要求分配到适当的部门或相关工程师。
§ 负责将客户零件订购需求,及零件的派送的跟踪。
§ 负责跟进工程师的服务,设备安装,维护情况。
§ 处理客户的投诉。
§ 及时跟进重要客户反映的情况并汇报给相应的管理人员。
REQUIREMENTS:
§ Able to speak fluent Cantonese
§ Certificate, diploma, or degree in business study
§ Quality of telephone manner and communication skill
§ Experience in customer relationships or call center operation
§ Able to work under pressure
§ English skills for inputting customer information and requests
§ PC skills, excellent in MS-Office, especially in Excel
§ 能讲粤语者优先。
§ 大专以上学历。
§ 良好的电话沟通能力和技巧。
§ 在处理客户关系或客户服务中心的操作上有一定的经验。
§ 能承受工作压力。
§ 具有一定的英文听,写能力.
§ 电脑技能,熟悉使用Office软件,尤其是Excel
INTERESTED PARTIES PLEASE SEND THE RESUME WITH THE EXPECTED SALARY TO
career@gerbertechnology.com
有兴趣者请将您的简历发至上述邮箱,联系人 Irene Xu . ^-^
KIKO CHEN
待遇好紧要喔 应该话下待遇俾大家知 呵呵 系呀,待遇最重要喇。 我到觉得上升空间最紧要!客户服务协调员再多也多不大哪儿哦,有没机会到市场总监最紧要! shtxtad 发表于 2011-8-15 07:50 AM static/image/common/back.gif
我到觉得上升空间最紧要!客户服务协调员再多也多不大哪儿哦,有没机会到市场总监最紧要!
市场总监 不是从市场相关部门晋升吗
多谢楼主提供工作机会,我英语不合格,飘过 人工人工人工~ {:soso__17249561463016789335_1:}多谢为老乡提供工作机会哦。。。{:soso__17249561463016789335_1:} 很多楼主发的招聘信息都没有具体提到待遇相关问题,在上海做客服人员都是要求英文喔,英文好稳食啊 抱歉,待遇请邮件联系IRENE 问问看 :)
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