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求职&招聘
| 职位: |
Customer Support Agent - Cantonese Speaker |
| 工作地点: |
上海浦东张江高科技园区 |
| 公司名称: |
贝宝（eBay Paypal China) |
I.GENERAL SUMMARY
Respond to customer (either in Hongkong or other Cantonese speaking area) inqu
iries via telephone communication and email transmission in an efficient and e
ffective manner in Cantonese and/or English. Customer Service Agents
Support and troubleshoot Product issues as well as assist in determining resol
ution for customers. Investigation of customer accounts, transaction logs, ban
k accounts, bank statements and other customer specific information is used to
resolve issues.
II. SPECIFIC DUTIES
1、Respond to inbound service requests via telephone and email inquiries route
d to Customer Support.
2、Assist prospective customers with product information and site navigation i
n Cantonese and English.
3、Exercise judgment in the examination, interpretation, and decisions concern
ing the resolution of problems and activities to prevent monetary losses as th
ey relate to product functionality.
4、Provide feedback to management regarding necessary changes and updates; inc
luding policies, upgrades, and customer care issues.
5、Accurately record customer trends using the online tracking tool.
6、Perform related duties as assigned.
III.Job Requirements
1、Good Cantonese speaking capability. Native Cantonese preferred.
2、Good oral and written English skills.
3、Diploma holder or equivalent work experience preferred.
4、6 months experience in a customer support environment preferred.
5、Experience in an Internet company, financial institution or transaction pro
cessor preferred.
6、Strong proficiency with Microsoft Office and the Internet, including the ab
ility to explain Internet functionality to customers via telephone or email.
7、Ability to function in multiple telephone and email queues covering several
product lines.
8、Ability to communicate effectively via telephone by utilizing active listen
ing and clearly speaking to customer.
9、Ability to communicate effectively via email transmission by utilizing prop
er grammar and punctuation skills.
10、Ability to develop and maintain professional working relationships with co
-workers and peers.
If you are intererested in this position, please send your CV to sha-hire@ebay.com .Thanks!
全球在线交易平台 eBay (www.ebay.com) （Nasdaq：EBAY）成立于 1995 年 9 月，其经营方针是为来自各方的个人及小型公司提供一个买卖商品或服务的交易平台。目前，eBay 已在许多国家设立了附属网站，包括澳洲、奥地利、比利时、加拿大、中国、法国、德国、香港、印度、爱尔兰、意大利、荷兰、纽西兰、新加坡、西班牙、瑞典、瑞士、台湾、英国，以及美国等。
PayPal（www.paypal.com）作为全球领先的在线支付解决方案供应商，创立于1998年，致力于让个人或企业通过电子邮件，即可安全、简便、快捷地在线支付和接收款项。PayPal目前拥有超过1.75亿的注册用户，服务遍及190个国家和地区，支持19种货币的收付款，因其快捷、安全、易用等特点深得全球买家的亲睐：在英国， PayPal是网民首选的网上交易支付方式；在美国，84%的网民都愿意使用和推荐PayPal……
2002年，世界最大的在线交易网站eBay收购了PayPal。目前，PayPal的亚太区客户服务中心坐落于上海张江高科技园区。
PayPal服务建立在现有的银行帐户和信用卡的金融基础设施之上，并采用世界上最先进的、专有的防欺诈技术和模型，创建了一个安全的、全球性的、实时支付解决方案。PayPal以其卓越的服务而获得过20多个由行业组织和专家委员会颁发的技术奖项。国际化的平台，高素质的团队，造就了一流的服务。
PayPal期待您的加入！ |
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